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CUSTOMER SERVICE
Mon to Fri 9:00am - 6:00pm KST(UTC+9)
*Closed on Weekends & Holidays
Phone: +82 10 5894 8771
OUR OFFICE
#308B 57-2, Heungan-daero 427beon-gil, Dongan-gu, Anyang-si, Gyeonggi-do 14059, Republic of Korea
Any inquiries or feedback, just let us know. Happy shopping at KOCOLINK!
    en English

     

    QWhat will I get if I join the membership?
    QWhat do I do if I can't log into my account?
    QHow can I use my Coupon?
    QWhat is Credit in Kocolink? How can I get it?
    QHow to write a Product Review?
    QHow can I use my Credits?
    QDo my Kocolink Credits expire?
    QIs the currency of prices fixed in USD?
    QI cannot buy a large quantity of certain items, why?
    QIn Hot Deal, what does 1+1 mean?
    QWill I get free samples to try?
    QI've questions about a certain product displayed on website. What can ..
    QThe product I want is out of stock. When will it be available again?
    QWhy has the price of the items in my Wish List/ Cart changed?
    QI cannot find the brand/product I love on the website. What can I do?
    QCan I make changes to or cancel my order?
    QIs there free shipping?
    QHow is the shipping fee calculated?
    QI don't have a PayPal account, can I still make a payment?
    QWhen can I get my order?
    QWhy is there no update with my tracking number?
    QWhat can I do if I receive damaged/ incorrect/ incomplete package?
    QWhy does the package of product I've received look a bit different?
    QHow to check the expiry of my products?

     

    Kocolink reserves the right to update or change the above content without notice. Update on September 1, 2021

    CUSTOMER SERVICE
    Mon to Fri 9:00am - 6:00pm KST(UTC+9)
    *Closed on Weekends & Holidays
    Phone: +82 10 5894 8771
    RETURNS & REFUNDS
    #308B 57-2, Heungan-daero 427beon-gil, Dongan-gu, Anyang-si, Gyeonggi-do 14059, Republic of Korea

    For Return & Refund requests, please refer to our announcement and shopping guide.