As a new member after signed up, you will receive a 10% Discount Coupon right away. And 500 bonus credits will be given to you after your first order with a minimum spending of US$50 is complete! You will immediately benefit from our services and our exclusive promotions. Keep an eye on your email inbox and our Instagram/Facebook Fan Page for our promotion events.

Please note that the coupon is valid for 7 days since your membership is registered. Both the coupon & 500 bonus credits are applicable to your order amount excluding shipping fee.

Don’t worry, just click "Forgot Password" to reset your password. From there, you'll need to verify your email address and we'll lead you through the process to get you back into your account. If you have any further issues please contact us to get assistance. 

1. Check on My Page and click the section of Coupon, you can check on your coupon list.

2. Simply select the coupon you need and the discount will be deducted immediately from the total and you can continue to proceed the payment.

3. We do always give away event coupons for our members. When you receive our updates, the new coupon has actually been given in your account and shown in your coupon list automatically.

4. Please note that only 1 coupon can be applied per order. And don’t forget to check the expiry and conditions of your coupons. Expired coupons will be deleted automatically from your account.

Note:

1. Shipping cost, reshipping charges, charges of customs-related issue and any taxes are all ineligible for Coupons in Kocolink’s reward scheme. If an order/ item is cancelled, returned or refunded, Kocolink has the right to deduct or refund the used coupons from that order accordingly.

2. All Coupons are non-transferrable. KOCOLINK reserves the right to amend, alter or terminate any abovementioned at any time at our sole and absolute discretion, without notice.

Kocolink Credits are designed to reward to our valuable customers. The credit can be accumulative and used as a means of payment to spend on KOCOLINK. Every 100 Credits are equivalent to US$1 to spend in your next purchase.

To earn credits you can -

◆  Join our events

Stay tuned at our events to earn more bonus credits for our customers. We have festive and seasonal events and some fun activities for you guys to earn bonus credit from time and time. Don’t miss it!

◆  Write a product review

We wish you can share your experience after receiving our products. For each product review we will reward you 10 credits as an appreciation.

To share a review, go to Order page after log in, in your order history, click on the button “Write review” underneath the photo of each product. Kindly write your comment and “Add Image” to share your photos, and submit. The reward credits will be credited to you automatically.

You’ll earn an extra 100 credits if you attach your own photos in your review. (100 credits is the maximum reward for one single order.) The content and photos must be your original work. Screenshot/ unclear photos are not accepted. Subject to our review and decision, the credit will be credited to your account within 7 business days.

Have a look at the Guideline about how to write a review.

Thanks for sharing your thoughts!

To share a review, go to Order page after log in, in your order history, click on [Write review] underneath the photo of each product. Kindly write your comment and [Add Image] to share your photos, and submit. Extra credits will be rewarded if you attach your photos (screenshot/ unclear photo is not accepted). The content and photos must be your original work.

Before you start, here is a Guideline for you!

●  It’s a product review, so please focus on the product itself.

●  Avoid writing about delivery or service; contact us instead if you need immediate attention.

●  Avoid disclosing any personal/ private information to protect your privacy.

●  Refrain from mentioning the information or experience you have from other sellers.

●  Your review will be deemed INVALID under these circumstances (including but not limited to):

×  Content is not relevant to the product itself;

×  Incomplete / illegible text or message;

×  Content is not matching with the photo;

×  Content contains illegal/ offensive wordings;

×  Using third party’s information/ photo(s) without any permission;

×  Content is simply copied from other reviews.

Invalid review cannot be rewarded with credits/ extra credits.

We appreciate your effort to leave a review. However, if any content is against the law, infringes the rights of any person, or is offensive or inappropriate or irrelevant to the product, we reserve the right to edit or take down any part of the review in our discretion without further notice. And we are not liable for any content in the review.

You can modify or delete your review anytime on desktop version (but not mobile, sorry).  

Check on My Page or further click the section of Credit, you can check the available credits you’ve got.

When you checkout your order, in settlement detail, you can also see your Credit balance.

You can either enter the amount you want into the field and click [Use], or simply select [Use All]. The deducted credits will be converted into discount and displayed immediately in payment section.

When you receive Credit Coupon from us, you need to go Coupon, and click on [Activate] button first. By doing so, the rewarded credits will then be added directly to your balance.

If you receive our voucher code from email, kindly go to Credit page, copy and paste your code into the field and click [Apply Code]. Credits will be added accordingly so that you can use it easily when you do the Checkout.

Note:

(1) Shipping cost, reshipping charges, charges of customs-related issue and any taxes are all ineligible for Credits in Kocolink’s reward scheme. If an order/ item is cancelled, returned or refunded, Kocolink has the right to deduct or refund the used credits from that order accordingly.

(2) All Credits are non-transferrable. KOCOLINK reserves the right to amend, alter or terminate any abovementioned at any time at our sole and absolute discretion, without notice.

Never! The credits you earn are yours forever -- they don't expire!

Yes, all of our products’ prices are fixed in USD only. 

Meanwhile for the convenience of customers who use other currencies, such as AUD and NZD, we converted the prices into other currencies for reference. Please note that the converted prices are approximate amount and for reference only. We update the currency exchange rate weekly. The final exchange rate should be subject to the payment system chosen and/or the bank.

Sometimes due to the limited stocks of certain products, or due to an increased demand on certain promotional items, there is a limit of quantity for purchase per customer. This is to ensure all of our customers can be benefit from our promotional offers. For certain products, we also limit the quantity of purchase quantity due to customs clearance issue. 

If you found a pop-up message indicating that the purchase limit has been exceeded, we are sorry that we are unable to process your order unless you edit your quantity to checkout. Your understanding is highly appreciated.

Thank you for shopping with us!

1+1 This means Buy 1 get 1 free! When you order 1, another 1 will be offered. (So you can just input 1 as your quantity if you wish to get 2 only.) 1+1=2! The price shown is for two.

For example, if you see a sheet mask marked as USD1.95 with 1+1 label, it means 1 sheet mask is actually half of this price. If you want 2 pieces, order 1 as your quantity and you will eventually receive 2.

What a good deal! 😀

Of course! 😀

Complimentary surprise samples will be offered so that you will have a chance to try something new! 

Generally we give away 2 samples per order, while stocks last. Samples are selected at random and subjected to availability.

Under each product, there is a section [Product Q&A], you can click on it and write your query. Your query will be posted there and we will give a reply as soon as we can. (After your query is posted, it can only be modified or deleted in desktop version.)

Alternatively, you may also send us your query by contact page.

We do our best to restock as soon as possible, but unfortunately we are not able to assure you the exact available date as the stocks might be in different schedule. You’re most welcome to check with us from our website from time to time; or you may reach us to check the availability.

The prices displayed on our site are usually accurate and up-to-date. Sometimes the prices of particular products are on special sale (especially those Hot Deals) and only offered in limited time. Or, in some cases, prices of certain products are updated by the own brand and we can only adjust the prices accordingly. In case your items have been sitting in Wish List/ Cart for quite some time, the final prices may differ from the prices you saw at the very beginning. If you wish to have the items, you’re advised to checkout without hesitating for too long! 🙂

We hope our variety of choices can always satisfy our customers from all continents. Yet if you’d like to see a particular brand or product which is not shown on our site, we’d love to hear your suggestions! 

Feel free to click on Request Item to share your thoughts on our board, or write us an email to give us details. 😉

As we strive to guarantee a fast delivery, as soon as the payment is accepted and the order is confirmed successfully, it is immediately in process to be shipped. Therefore you’re advised to double check the order details before you proceed to the payment. If there is a mistake made or change of mind, as long as the parcel is not yet prepared, you can still make a change or cancellation to your order by the following steps.

 Go to Order page to check the status:

 ■ Order status: Order confirmed  

⇒ Click on [Cancel Order]

    Once you see a pop-up message ‘This order has been successfully cancelled!’, your payment refund will be handled by PayPal as soon as possible.

 ■ Order status: Processing order

⇒ Click on [Request Refund]

    As this is a status that the order is soon ready to be shipped, allow us some time to check whether it can be cancelled. You’ll receive a confirmation email once confirmed.

 ■ Order status: In Transit

⇒ Sorry. It is on its way, neither change nor cancellation can be made. 

Sure! We currently offer FREE shipping for orders US$150 and above. 

If minimum purchase falls below $150 after discounts/credits are applied, relax, still NO shipping fees will apply!

Your shipping cost will be calculated according to your total order value. When you put items in cart, there will be message showing how much is away from the free shipping threshold. 

We are adopting a new shipping policy effective from 1 Sep 2021. The shipping fee is now calculated in a flat rate based on your total order value. The rate varies from different countries, please check the latest shipping fee chart and your zone (posted on NOTICE board). 

We choose PayPal for check out as it is internationally recognized as a secured payment method 😉

Don’t worry, even if you don’t have a PayPal account, you can still select PayPal as your payment method and check out as a guest. 

You can still enjoy the ease and security of PayPal, by entering your email, card information (debit/ credit card), billing address and contact details.

Alipay and WeChat Pay is also available for your payment option.   

Once we receive your order, we promise to do our best to secure an efficient delivery. Your order will be professionally delivered by DHL with tracking. Please understand international shipping times may vary and allow up to 7-10 days for delivery. It may take additional time during sales, holidays, and extreme weather events. You will be updated with tracking status of shipping from the carrier.

This could sometimes happen in country customs, depending on the area. Unexpected events may cause a delay of delivery. And this happens more often in the current Covid-19 situation. You are advised to contact your Customs office or the local Post office.

We make every effort to ensure that your purchase arrives at you in perfect condition. If you experience the above mentioned issues unfortunately, please contact us and we will do our utmost to help. 

Kindly refer to our Return Policy for more details.

Why the package of product you've received looks a bit different from what you saw on website? 

The supplied product package may differ from the pictures displayed on website when the official brands/ manufacturers have just renewed/ revamped their package design. Or sometimes the packaging may be a limited edition. 

Don’t worry. This does not affect the quality and usage of products. 

If you still have any doubts, you’re welcome to contact us. 

The expiration date is usually printed on the product itself. Yet we would like to friendly remind you that there are Korean products still traditionally labeled with a manufacturing date instead of an expiry date (and usually have a shelf-life of two to three years from this date, depending on each individual product and brand). Another note, usually the date on Korean’s products is presented in this format: YYYY/MM/DD.

Here we advise you to check these Korean words in front of the dates to be sure:

제조 means "manufactured on" / “製造”

까지 means "good until" / “為止”

사용기한 means "use period" / “使用期限”

So bear in mind if you receive a product stamped with a date prior to your actual purchase date, it is NOT expired! We will never sell expired products to our customers!