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CUSTOMER SERVICE
Mon to Fri 9:00am - 6:00pm KST(UTC+9)
*Closed on Weekends & Holidays
Phone: +82 10 5894 8771
OUR OFFICE
#308B 57-2, Heungan-daero 427beon-gil, Dongan-gu, Anyang-si, Gyeonggi-do 14059, Republic of Korea
Any inquiries or feedback, just let us know. Happy shopping at KOCOLINK!
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    SubjectCan I make changes to or cancel my order?2021-05-28 15:35
    Posted by

    As we strive to guarantee a fast delivery, as soon as the payment is accepted and the order is confirmed successfully, it is immediately in process to be shipped. Therefore youre advised to double check the order details before you proceed to the payment. If there is a mistake made or change of mind, as long as the parcel is not yet prepared, you can still make a change or cancellation to your order by the following steps.

     Go to Order page to check the status:


     ■ Order status: Order confirmed  


    ⇒ Click on [Cancel Order]

        Once you see a pop-up message ‘This order has been successfully cancelled!, your payment refund will be handled by PayPal as soon as possible.

     

     ■ Order status: Processing order


    ⇒ Click on [Request Refund]

        As this is a status that the order is soon ready to be shipped, allow us some time to check whether it can be cancelled. Youll receive a confirmation email once confirmed.


      Order status: In Transit

    ⇒ Sorry. It is on its way, neither change nor cancellation can be made. 

    #kocolink#order#processing

     

    Kocolink reserves the right to update or change the above content without notice. Update on September 1, 2021

    CUSTOMER SERVICE
    Mon to Fri 9:00am - 6:00pm KST(UTC+9)
    *Closed on Weekends & Holidays
    Phone: +82 10 5894 8771
    RETURNS & REFUNDS
    #308B 57-2, Heungan-daero 427beon-gil, Dongan-gu, Anyang-si, Gyeonggi-do 14059, Republic of Korea

    For Return & Refund requests, please refer to our announcement and shopping guide.