As we strive to guarantee a fast delivery, as soon as the payment is accepted and the order is confirmed successfully, it is immediately in process to be shipped. Therefore you’re advised to double check the order details before you proceed to the payment. If there is a mistake made or change of mind, as long as the parcel is not yet prepared, you can still make a change or cancellation to your order by the following steps.

 Go to Order page to check the status:

 ■ Order status: Order confirmed  

⇒ Click on [Cancel Order]

    Once you see a pop-up message ‘This order has been successfully cancelled!’, your payment refund will be handled by PayPal as soon as possible.

 ■ Order status: Processing order

⇒ Click on [Request Refund]

    As this is a status that the order is soon ready to be shipped, allow us some time to check whether it can be cancelled. You’ll receive a confirmation email once confirmed.

 ■ Order status: In Transit

⇒ Sorry. It is on its way, neither change nor cancellation can be made.