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CUSTOMER SERVICE
Mon to Fri 9:00am - 6:00pm KST(UTC+9)
*Closed on Weekends & Holidays
Phone: +82 10 5894 8771
OUR OFFICE
#308B 57-2, Heungan-daero 427beon-gil, Dongan-gu, Anyang-si, Gyeonggi-do 14059, Republic of Korea
Any inquiries or feedback, just let us know. Happy shopping at KOCOLINK!
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    Shipping Cost & Time

     

    We currently offer FREE shipping for orders US$150 and above.

    If minimum purchase falls below $150 after discounts/credits are applied, relax, still NO shipping fees will apply.

    All orders are directly shipped from South Korea. Your order will be shipped fast and safely by DHL, at an affordable cost.

    Your shipping cost will be calculated according to your total order value and will be shown at Checkout.

    We are adopting flat rate shipping and the rate varies from different countries, below is the latest shipping rate table.

     

    Shipping Fee Table

     

     

    Check your Shipping Zone:

    Shipping Zones for reference

     

     

    ⇒ Check on our updates regarding shipping at NOTICE.

     

     

    After order, you will receive an order confirmation email and tracking information of shipping. Once we receive your order, we promise to do our best to secure an efficient delivery. Please understand international shipping time may vary and allow up to 7-10 days for delivery. It may take additional time during sales, holidays, and extreme weather events. You will be updated with tracking status of shipping from the carrier.

     

     

     

    Customs Issues

     

    In some countries additional duties and taxes may be imposed on the package upon delivery. Duties and taxes are subject to your own country’s customs laws. Kocolink DOES NOT have any control over these charges and cannot estimate the amount. Customers shall be fully responsible for any customs-related issues as well as taxes and imposed charges if any. Since customs policies vary widely, please check before you place an order, or contact your local customs office for further details.

    The customs restrictions and tax policy differ among different countries. Goods valued over a certain amount will incur import duty, taxes and customs fees accordingly. For your best interests, if you purchase over the limit (excluding shipping cost), we highly recommend splitting the order into two separate orders. Please understand that the two orders will be arranged with separate shipping, the second parcel will be sent in the following week, which means a longer time is expected. If any assistance is needed please do not hesitate to contact us.

    If the products are returned to us due to a refusal by a customs office or any other customs issue of your country, we shall not have the duty of refund for any costs. We may proceed the shipment again, only if you offer the further request and settle the delivery charge to re-ship the products.

     

     

     

    Additional Information

     

    *Maximum weight of each order is 10KG per order. For an order weighs over 10KG, please make separate orders, or contact us for further arrangement.

    *For an order weighs over 5KG, we may pack with two boxes instead of one to avoid damages to the products in parcels.

    *Shipping to P.O Box, APO, FPO, and DPO is NOT acceptable by the carrier.

     

     

     

     

    Effective from 1 September 2021. Kocolink reserves the right to update or change the above content without notice.

    CUSTOMER SERVICE
    Mon to Fri 9:00am - 6:00pm KST(UTC+9)
    *Closed on Weekends & Holidays
    Phone: +82 10 5894 8771
    RETURNS & REFUNDS
    #308B 57-2, Heungan-daero 427beon-gil, Dongan-gu, Anyang-si, Gyeonggi-do 14059, Republic of Korea

    For Return & Refund requests, please refer to our announcement and shopping guide.